Refund policy

Return Fees

We never charge restocking or restyling fees. To keep things simple, we charge a flat $20 fee for returns or exchanges, which covers your prepaid return shipping label. For returns, this is deducted from your total refund. As long as your item is in its original condition, the rest is yours.

Refund Timeline

A full refund will be issued to your original payment method after we receive, inspect, and confirm the item was not altered. The review process takes up to 5–7 business days. Most financial institutions take an additional 3–5 business days to process. Please allow up to 14 business days for the refund to appear on your statement before contacting us.

Exchanges

Need a different size, style, or color? You can start an exchange yourself anytime within 14 days of delivery — no need to email us. Visit our returns portal, verify your email, and select "Exchange" for your item. We'll match you with an option from the same collection at the same price point. A flat $20 fee applies to cover shipping. Once we receive and inspect your original piece, your exchange will ship out — please allow 5–7 business days for processing after we receive your return.

How to Start a Return or Exchange

Visit our returns portal and enter the email address you used to place your order. We'll send a 6-digit code to verify it's you, then you can select your item and choose whether you'd like a return or exchange. Questions along the way? Email us at help@sparxhair.com or call 1 (858) 356-2290.