Refund policy
What is the 14-day comfort guarantee?
Love It or Your Money Back. We get it — investing in your hair is a big deal, and the last thing you want is to be stuck with something that isn't you. We want your purchase to be totally stress-free. That's why we give you 14 days from the moment your package arrives to decide if it's a perfect match. If not, start your return or exchange within that window, then drop your package off at a carrier location within 2 days. If it's not dropped off in that window, your return will be automatically canceled — so if you're still within your 14 days, just start a new request. No stress, just great hair.
Note: Accessory, final sale, and made-to-order items can not be returned & exchanged.
How do I make a return?
- You have 14 days from delivery to start your return or exchange through our returns portal. Once initiated, your item must be dropped off at a carrier location within 2 days — your prepaid label will be included in your return confirmation email. Returns or exchanges not dropped off within this window will be automatically canceled, and you'll need to start a new request if you're still within your original 14-day period.
- Pieces must be returned in their original, unworn condition, with all labels attached.
- If you have ordered a wHAIRable by Sparx piece, it must be returned in its original packaging - tissue paper must be placed inside the cap and the hair net must be wrapped around the hair) to keep it protected.
If you believe a piece you received is faulty, please click here to start your return.
How to Start a Return or Exchange
Visit our returns portal and enter your order number and the email address you used to place your order then select your item and choose whether you'd like a return or exchange.
Questions along the way?
- Live chat: click the bottom right icon
- Email us at help@sparxhair.com
- Call 1 (858) 356-2290.
Return Fees
We never charge restocking or restyling fees. To keep things simple, we charge a flat $20 fee for returns or exchanges, which covers your prepaid return shipping label. For returns, this is deducted from your total refund. As long as your item is in its original condition, the rest is yours.
Refund Timeline
A full refund will be issued to your original payment method after we receive, inspect, and confirm the item was not altered. The review process takes up to 5–7 business days. Most financial institutions take an additional 3–5 business days to process. Please allow up to 14 business days for the refund to appear on your statement before contacting us.
Exchanges
Need a different size, style, or color? You can start an exchange yourself anytime within 14 days of delivery — no need to email us. Visit our returns portal, verify your email, and select "Exchange" for your item.
Once your exchange is initiated, please drop your item off at a carrier location within 2 days using the prepaid label provided. Exchanges not dropped off within this window will be automatically canceled, and you'll need to start a new request if you're still within your original 14-day period.
If your item is in stock, we'll match you with an option from the same collection at the same price point. A flat $20 fee applies to cover shipping. Once we receive and inspect your original piece, your exchange will ship out — please allow 5–7 business days for processing after we receive your return.