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FAQs | Wig Pop Up Event
If you have additional questions, please email us at events@sparxhair.com
Wig Pop Up Event FAQ
The $50 booking fee is a deposit that goes towards of any new wig or topper purchase but it is non-refundable if you don't make a purchase.
Yes, you have cancel your booking and receive a full refund.
- 72-Hour Notice: Cancel at least 72 hours before the event to receive a full refund of your $50 deposit.
- Processing Time: Refunds typically take 3–4 business days to return to your account.
- Non-Refundable: Deposits are forfeited for no-shows, missed appointments, or if a hairpiece is not purchased.
This is an intimate (1:1) private viewing that is easy, pressure free, allows you to ask question, explore our collections with complete peace of mind.
Your privacy is paramount, so feel free to let us know how we can make you feel more at easy and comfortable.
You will be meeting with Allison, the founder of SPARX who has alopecia universalis so she truly understands the emotional side to hair loss and the technical side to hairwear.
First, when you reserve a time please complete the questionnaire. If you have inspiration photos you can send them to us by replying to the confirmation booking. If you have specific collections, colors or styles that you would like to see please let us know in advance and we will do our best to have them on hand when we meet.
To ensure we have your favorite styles ready, please notify us, events@sparxhair.com, in advance if you are interested in specific colors, lengths, or hair types from our wHAIRable collections. We will do everything possible to have those options available for purchase during the pop-up event.
Delivery & Craftsmanship
- In-Stock Items: If your selection is in stock but not physically at the event, it will arrive within 3–5 business days.
- Bespoke Creations: For custom pieces, our artisans spend 3–4 months hand-crafting and perfecting every detail.
Your Personalized Care Portal
When we craft a piece specifically for you, you remain intimately connected to the process through a personalized care portal. You will receive real-time updates as we celebrate each milestone of your wHAIRables transformation:
- Foundation: Notification when your cap is completed.
- Preparation: Updates when your hair is prepped.
- Artistry: Insight into the delicate ventilation process and final quality control.
- Finishing Touches: The process concludes with a professional haircut and white-glove shipping to ensure you don't have to worry about a thing!

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